Terms & Conditions

1 Definitions

The following terms carry the meanings assigned to them throughout this document and all supplementary policy documents published on the haka4 platform:

2 Eligibility

Access to and use of the haka4 Platform is restricted to individuals who satisfy all of the following conditions:

• You are a natural person and a resident of Indonesia.
• You are at least 21 years of age at the time of account registration.
• You are not a current or former employee, contractor, director, or officer of haka4, nor an immediate family member (spouse, parent, child, sibling) of any such individual.
• You are acting solely on your own behalf and not as an agent, nominee, or trustee for any third party.
• You do not hold and have not previously held an Account that was suspended or permanently closed by haka4 for any reason.
• You have not been self-excluded from the Platform. If you have previously requested self-exclusion, you must contact our support team before attempting to re-register.
• Your use of the Platform does not violate any law applicable to you in your country or region of residence.

3 Account Registration

To use the haka4 Platform, you must register a personal Account by providing accurate, complete, and current information at the time of registration. The following rules apply to all Accounts:

3.1 One Account Per Player

Each Player is permitted to hold only one (1) active Account on the Platform at any time. Opening duplicate or multiple Accounts — whether using the same or different personal details, payment methods, or devices — constitutes a material breach of these Terms. All duplicate Accounts will be closed, any associated winnings will be voided, and remaining balances may be forfeited at the Company's discretion.

3.2 Accuracy of Information

You are required to provide your full legal name, date of birth, residential address in Indonesia, a valid email address, and a mobile phone number at registration. You must keep this information current. Material discrepancies between registration details and KYC documentation will result in Account suspension pending investigation.

3.3 Account Credentials

You are solely responsible for the security of your login credentials. haka4 will never contact you to request your password by any means. You must notify our support team immediately if you suspect unauthorized access to your Account. The Company accepts no liability for losses incurred as a result of unauthorized access where the Player failed to take reasonable steps to protect their credentials.

3.4 Non-Transferability

Your Account is personal to you and may not be transferred, sold, or otherwise assigned to any third party. Placing wagers on behalf of another person or allowing another person to use your Account is strictly prohibited.

4 KYC & Verification

haka4 operates a Know Your Customer (KYC) program in accordance with internationally recognized anti-money laundering and player protection standards. KYC verification is mandatory before any withdrawal is processed and may also be required at account registration or at any subsequent point determined by the Company.

4.1 Required Documents

• Proof of Identity: A clear, full-color scan or photograph of a valid Indonesian National Identity Card (KTP), passport, or driving license. The document must be current, unaltered, and fully legible.
• Proof of Address: A bank statement, utility bill, or government-issued correspondence dated within the past three (3) months, showing your name and Indonesian residential address.
• Payment Method Verification: Confirmation that the bank account, e-wallet, or other payment method used for deposits is registered in your own name. Third-party payment methods are not accepted.

4.2 Processing Time

haka4 aims to complete KYC reviews within 24 hours of receiving a complete documentation set. During periods of high volume, processing may take up to 72 hours. Withdrawal requests submitted during an open KYC review will be placed on hold until verification is complete.

5 Deposits

All deposits to your haka4 Account must be made from a payment source registered in your own name. The following conditions apply to all deposit transactions:

• Minimum Deposit: Rp 10.000 per transaction.
• Accepted Methods: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja.
• Currency: IDR only. haka4 does not accept deposits in foreign currencies. Any funds transmitted in a foreign currency will be rejected and returned.
• Processing: Deposits via local bank transfer and e-wallet are credited to your Account in real time under normal operating conditions. During scheduled bank maintenance windows (typically 23:00–01:00 WIB), processing may be delayed by up to 30 minutes.
• No Third-Party Deposits: Deposits made from a payment account not registered in the Player's own name will be returned and the Account may be suspended pending investigation.
• Deposit Limits: Players may set personal daily, weekly, or monthly deposit limits via the Account dashboard under the Responsible Gaming section. Once set, a lower limit takes effect immediately; an increase to an existing limit is subject to a 72-hour cooling-off period.

6 Withdrawals

haka4 is committed to processing withdrawals promptly and transparently. The following terms apply to all withdrawal requests:

6.1 General Conditions

• Minimum Withdrawal: Rp 50.000 per transaction.
• KYC Requirement: Full KYC verification must be complete before any withdrawal is approved. Partial or incomplete KYC will result in the withdrawal being placed on hold.
• Processing Time: Withdrawals are typically processed within five (5) minutes of approval. During peak periods or pending manual review, processing may take up to two (2) hours.
• Same-Method Rule: Withdrawals will be returned to the same bank account or e-wallet used for the Player's most recent deposit, unless that method is no longer available, in which case the Player must contact support to arrange an alternative.
• No Withdrawal Fees: haka4 does not charge a fee on player withdrawals. Any fees imposed by your bank or e-wallet provider are outside the Company's control and are the Player's responsibility.

6.2 Wagering Requirements Prior to Withdrawal

If a Player has an active bonus with an outstanding wagering requirement, the withdrawal of real-money funds may be restricted until that requirement is met or the bonus is forfeited. Players may choose to forfeit an active bonus before its wagering requirement is completed — doing so will release any real-money funds for withdrawal but will result in the cancellation of all associated bonus funds and bonus-derived winnings.

7 Bonuses & Promotions

haka4 offers a range of promotional bonuses to both new and existing Players. All bonuses are subject to the following general terms, in addition to any specific terms published alongside each individual promotion:

7.1 Wagering Requirements

All bonus offers carry a wagering requirement expressed as a multiplier (e.g., "30x bonus amount"). This means the Player must place total wagers equal to the bonus amount multiplied by the stated multiplier before bonus funds or bonus-derived winnings can be converted to withdrawable cash. The applicable multiplier and any game-type restrictions are stated on the promotion's dedicated page.

7.2 Bonus Eligibility

• Each Player is entitled to claim each introductory or welcome bonus only once. Attempting to claim a first-deposit bonus on a second account constitutes bonus abuse.
• Bonuses are non-transferable and have no cash value outside the wagering process.
• Bonuses expire if not used within the period stated on the promotion — typically 7 to 30 days from the date of credit.
• haka4 reserves the right to adjust, suspend, or terminate any promotional offer at any time. Players with bonuses already in progress at the time of such a change will not be retroactively disadvantaged.

7.3 Bonus Abuse

haka4 employs automated and manual systems to detect bonus abuse, including but not limited to: low-risk hedging strategies designed to complete wagering requirements with minimal exposure, coordinated play across multiple accounts, and systematic exploitation of promotional mechanics. Any Account found to be engaged in bonus abuse will have its bonuses voided and may be permanently suspended.

8 Betting & Game Rules

The following general rules apply to all wagering activity on the haka4 Platform. Specific game rules for each product category — including the sportsbook, live casino, togel (Indonesia's traditional numbers lottery), slot gacor (high-payout slot games), and crash games — are published in the respective game-help sections of the Platform.

• All wagers are final once confirmed. haka4 does not accept cancellation requests for placed bets, except where a market is suspended or voided by the Company due to data error, match abandonment, or force majeure.
• In the event of a technical fault during a game round, the Company's system logs will constitute the definitive record of wager and outcome. Where a fault prevents a round from completing, the wager will be returned to the Player's balance.
• Odds displayed on the sportsbook are subject to change prior to confirmation of a wager. The odds at the moment of bet confirmation are the odds that apply to that wager.
• For live togel markets, results are determined by the official draw of the relevant lottery pool (Singapore, Hong Kong, Sydney, or Macau). haka4 publishes results as soon as they are officially confirmed; in the event of a discrepancy between haka4's published result and the official pool result, the official pool result prevails.
• Minimum and maximum stake limits apply to all markets and are displayed at the point of bet placement. These limits may vary by market, event, and account tier.

9 Prohibited Conduct

The following activities are expressly prohibited on the haka4 Platform and will result in immediate Account suspension and forfeiture of all balances, including real-money funds, where the Company determines that the prohibited activity has occurred:

• Opening, operating, or benefiting from more than one Player Account.
• Providing false, incomplete, or misleading information at registration or during KYC.
• Using automated software, bots, scripts, or artificial intelligence tools to place wagers or interact with the Platform.
• Exploiting software errors, glitches, or vulnerabilities to gain an unfair advantage. Any winnings derived from such exploitation will be voided.
• Colluding with other Players or with Platform staff to gain an advantage in any game or market.
• Engaging in match-fixing, inside trading of betting information, or any conduct that compromises the integrity of a sporting event or game outcome.
• Conducting transactions through the Platform in a manner consistent with money laundering, terrorist financing, or any other financial crime.
• Accessing the Platform from a Prohibited Jurisdiction using VPN, proxy, or other circumvention tools.
• Harassing, threatening, or abusing other Players or haka4 staff via any communication channel.

10 Intellectual Property

All content on the haka4 Platform — including but not limited to software, graphics, logos, trademarks, game assets, text, user interface design, and databases — is the exclusive property of haka4 or its licensed content providers and is protected by applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal, non-commercial entertainment purposes in accordance with these Terms. You may not copy, reproduce, distribute, modify, reverse-engineer, or create derivative works from any part of the Platform without the prior written consent of haka4.

11 Limitations of Liability

To the maximum extent permitted by applicable law, haka4 and its affiliates, directors, officers, employees, and agents shall not be liable to any Player for:

• Any loss of profits, revenue, data, goodwill, or other intangible losses, whether arising directly or indirectly from use of the Platform.
• Any interruption, suspension, or termination of the Platform caused by technical failure, scheduled maintenance, third-party service outages, natural disasters, or other events beyond the Company's reasonable control.
• Any unauthorized access to, or alteration of, your Account or data where such access results from the Player's failure to maintain adequate credential security.
• Losses arising from reliance on information published on the Platform — including odds, statistics, or game-result previews — that contains errors or inaccuracies, provided the Company corrects any verified error upon discovery.
• Any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform.

Where liability cannot be excluded under applicable law, haka4's total aggregate liability to any individual Player shall not exceed the total amount of deposits made by that Player in the 12-month period immediately preceding the event giving rise to the claim.

12 Privacy & Data

haka4 collects, processes, and stores personal data in accordance with our Privacy Policy, which forms an integral part of these Terms and Conditions. By registering an Account, you consent to the collection and use of your personal data as described in that policy.

In summary: your data is used exclusively for account management, KYC compliance, fraud prevention, customer support, and — where you have opted in — promotional communications. We do not sell your personal data to third parties. Full details of your rights as a data subject are set out in the Privacy Policy.

13 Responsible Gaming

haka4 is committed to promoting safe, responsible, and sustainable gambling behavior. We provide the following tools to all Players, accessible free of charge from the Account dashboard:

• Deposit Limits: Set a maximum daily, weekly, or monthly deposit cap. Reductions take effect immediately; increases are subject to a 72-hour review period.
• Loss Limits: Set a maximum net loss threshold over a defined period. Once reached, further wagering is blocked until the period resets or a lower limit is applied.
• Session Time Limits: Set a maximum continuous play session duration. A warning is displayed when the limit approaches; the session is terminated when it is reached.
• Reality Checks: Opt in to receive periodic on-screen notifications displaying your session duration and net wagering result.
• Self-Exclusion: Request a temporary cooling-off period (24 hours to 6 months) or a permanent self-exclusion. During the exclusion period, access to your Account is blocked and you will not receive any marketing communications from haka4.

If you believe your gambling is causing harm to yourself or others, please visit our dedicated Responsible Gaming page, or contact our support team at [email protected]. Our agents are trained to handle these conversations with empathy and confidentiality.

14 Termination

14.1 Termination by the Player

You may close your Account at any time by contacting our support team via live chat or email. Account closure requests are processed within 24 hours. Any verified real-money balance remaining at the time of closure will be returned to your registered payment method after standard processing, provided there are no outstanding KYC requirements or pending investigations.

14.2 Termination by haka4

haka4 reserves the right to suspend or permanently close any Account, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Suspicion of fraudulent activity, money laundering, or other financial crime.
• Failure to complete KYC verification within a reasonable period following a request.
• Discovery that the Account holder does not meet the eligibility requirements set out in Clause 2.
• Any regulatory or legal requirement that obliges the Company to cease providing services to the Player.

Where an Account is terminated due to a Player's breach of these Terms, any remaining balance may be withheld pending investigation. Where no breach is established, remaining balances will be returned to the Player following standard processing.

15 Amendments

haka4 reserves the right to amend these Terms & Conditions at any time. Material changes will be communicated to registered Players via email to the address on file and/or via a prominent notice on the Platform, with a minimum of seven (7) days' advance notice before the changes take effect.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you must cease using the Platform and contact support to arrange Account closure before the effective date.

16 Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which haka4 holds its international gaming license. Any dispute arising out of or in connection with these Terms that cannot be resolved through good-faith negotiation between the parties shall be submitted to binding arbitration under the rules of the relevant international arbitration body designated by the Company's licensing authority.

Nothing in this clause limits a Player's statutory rights under applicable Indonesian consumer protection legislation to the extent that such rights cannot be contractually excluded.

17 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please reach out to the haka4 support team through any of the following channels: