haka4 is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy explains exactly what information we collect, why we collect it, how we use and store it, and the rights you hold over your own data.
These cards highlight our core data-handling commitments. The full legal text below is authoritative — please read it in its entirety.
We collect only the personal data that is strictly necessary to provide our services, verify your identity, and comply with applicable regulations. We do not gather data speculatively or beyond what is needed for a defined purpose.
All data transmitted between your device and haka4 servers is protected by industry-standard TLS/SSL encryption. Sensitive data at rest — including payment details and identity documents — is encrypted using AES-256.
haka4 does not sell, rent, or lease your personal data to any third party for commercial purposes. Data shared with processors is governed by strict contractual obligations and is used solely to deliver our services to you.
Where we rely on your consent as the legal basis for processing — particularly for marketing communications — you may withdraw that consent at any time by updating your account preferences or contacting our support team.
We do not hold your data indefinitely. Retention periods are tied to the purpose for which data was collected. Transaction records required for AML compliance are held for five years; most account data is deleted within 90 days of account closure.
You have the right to access, correct, export, restrict, or delete the personal data we hold about you. Requests are handled within 30 days. Contact our Data Protection team at [email protected] to exercise any of these rights.
This Privacy Policy governs the collection, use, storage, and disclosure of personal data by haka4 ("the Company", "we", "us", "our") in connection with the haka4 platform at haka4.cam. By registering an account or continuing to use our platform, you acknowledge that you have read and understood this policy. If you do not agree, please discontinue use and contact us to close your account.
haka4 operates an online betting and gaming platform serving Indonesian players who prefer to engage with an internationally oriented English-language brand. We recognize that trust is the foundation of any long-term relationship between a platform and its players, and that trust begins with transparency about how personal data is handled.
This Privacy Policy applies to all personal data collected through the haka4 website at haka4.cam, the haka4 mobile application, live chat and email support interactions, and any other channel through which you communicate with us or provide information to us.
haka4 acts as the data controller for the personal data described in this policy. Where we engage third-party processors — for example, payment service providers or KYC verification partners — those processors act under our instruction and are bound by data processing agreements consistent with internationally recognized data protection standards.
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably identify a living individual, including name, email address, phone number, device identifiers, and financial details. |
| "Processing" | Any operation performed on personal data, including collection, storage, retrieval, use, disclosure, and deletion. |
| "Data Controller" | The entity that determines the purposes and means of processing personal data. haka4 is the data controller for data collected through the Platform. |
| "Data Processor" | A third party that processes personal data on behalf of the data controller, under contractual instruction. |
| "Player" / "You" | Any natural person who has registered or is in the process of registering a player account on the haka4 Platform. |
| "Platform" | The haka4 website at haka4.cam, its mobile application, and all associated services and sub-domains. |
| "KYC" | Know Your Customer — the identity and address verification process conducted prior to approving withdrawals or activating certain account features. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of your agreement to the processing of your personal data for a stated purpose. |
We collect personal data through several distinct channels. The categories of data collected, and the circumstances under which each category is gathered, are set out below.
When you create a player account on haka4, we collect the following information:
To comply with anti-money laundering obligations and to protect the integrity of our platform, we collect the following documents and data points during the KYC process:
Every financial transaction conducted through your haka4 account is recorded, including:
When you access the Platform, our systems automatically log technical data, including:
If you contact our customer support team via live chat, email ([email protected]), or WhatsApp, we retain transcripts and message content for quality assurance, staff training, and dispute resolution. Support communications are stored for a minimum of 24 months.
Where you have opted in to receive promotional communications, we record your consent and your preferences regarding the types of promotions and communication channels you wish to receive. This data is used solely to send relevant offers and is not shared with third parties for their own marketing purposes.
haka4 processes personal data only where a valid legal basis exists for doing so. The legal bases we rely on, and the categories of processing to which each applies, are as follows:
| Legal Basis | Applicable Processing Activities |
|---|---|
| Contractual Necessity | Account creation and management, deposits and withdrawals, processing wagers, providing customer support, and all core service delivery functions. |
| Legal Obligation | KYC verification, anti-money laundering checks, transaction record-keeping for regulatory reporting, and responding to lawful authority requests. |
| Legitimate Interests | Fraud detection and prevention, platform security monitoring, product improvement analytics, and internal business reporting where such interests are not overridden by your privacy rights. |
| Consent | Sending promotional emails, SMS, and WhatsApp marketing messages; placing non-essential analytics cookies; and any other processing for which we have explicitly sought and received your agreement. |
Personal data collected by haka4 is used exclusively for the following purposes:
We never use your personal data for automated decision-making that produces significant legal effects without human review. For example, any account suspension triggered by our automated fraud-detection system is reviewed by a member of our compliance team before being finalized.
haka4 does not sell, rent, or trade your personal data. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:
We engage trusted third-party processors to support the delivery of our platform services. These include:
All processors are bound by data processing agreements requiring them to process data only on our instructions, maintain appropriate security measures, and prohibit onward transfer without our written consent.
We may disclose personal data to courts, law enforcement agencies, or regulatory authorities where we are required to do so by law, by a valid court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or imminent harm to a person.
In the event of a merger, acquisition, or sale of all or substantially all of the Company's assets, player data may be transferred to the acquiring entity. In such an event, we will notify affected players via the email address on file and provide the opportunity to request account deletion prior to the transfer taking effect.
haka4 uses cookies and similar tracking technologies to operate the Platform, recognize returning users, and — where consent is given — measure the effectiveness of our marketing. The following categories of cookies are used:
| Category | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Session management, login state, CSRF protection, load balancing. These cookies are essential for the Platform to function and cannot be disabled. | No |
| Functional | Remembering your language preference, display settings, and responsible gaming tool configurations. | No |
| Analytics | Aggregated, anonymized data on page visits, feature usage, and session flows used to improve the Platform. No individual profiles are built from analytics data. | Yes |
| Marketing | Tracking the effectiveness of promotional campaigns and attributing registrations to specific marketing channels. Used only with your consent and only for haka4's own marketing measurement. | Yes |
You can manage cookie preferences through your account settings. Disabling analytics or marketing cookies will not affect your ability to use any core Platform features.
We retain personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Registration Data | Duration of account + 90 days post-closure | Account management and dispute resolution |
| KYC Identity Documents | 5 years from submission | AML regulatory compliance |
| Transaction Records | 5 years from transaction date | AML / financial record-keeping obligations |
| Support Communications | 24 months from last interaction | Quality assurance, dispute evidence |
| Marketing Consent Records | Until consent withdrawn + 12 months | Evidence of consent for compliance purposes |
| Technical / Device Logs | 90 days rolling | Security monitoring and fraud detection |
| Self-Exclusion Records | Duration of exclusion + 5 years | Responsible gaming compliance |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be linked to an identifiable individual.
haka4 applies a layered, defense-in-depth security architecture to protect your personal data. Key measures in place include:
Your Responsibility: The security of your account also depends on actions you take. Use a strong, unique password for your haka4 account, enable two-factor authentication if offered, and never share your login credentials with anyone. haka4 will never ask for your password by email, chat, or phone.
As a data subject, you hold the following rights in respect of the personal data haka4 holds about you. To exercise any of these rights, contact our Data Protection team at [email protected]. We will respond within 30 calendar days of receiving a verified request.
The haka4 Platform is strictly intended for adults aged 21 and over. We do not knowingly collect or process personal data belonging to individuals under the age of 21. If you are under 21, you are not permitted to use this Platform and must cease use immediately.
If haka4 discovers or receives a credible report that an account belongs to a person under 21, we will immediately suspend the account, void all associated wagers and winnings, and return any deposited funds to the verified payment source after completing a review. If you believe a minor has created an account on our Platform, please notify us immediately at [email protected].
Parental Controls: We strongly encourage parents and guardians to use parental control software to prevent minors from accessing gambling websites. Tools such as GamBlock, Betfilter, and Net Nanny can restrict access at the device or network level. These tools complement, but do not replace, our own age verification measures.
haka4 operates globally and may transfer your personal data to service providers or infrastructure located outside Indonesia. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data, including:
You may request details of the specific safeguards applicable to any international transfer of your data by contacting our Data Protection team.
The haka4 Platform integrates third-party game content from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. These studios supply game software and may collect certain technical data (such as session identifiers) necessary to operate their games within the Platform. Their data processing is governed by their own privacy policies, and haka4 does not control the data practices of game studio providers beyond the contractual obligations imposed by our integration agreements.
The Platform does not contain embedded social media widgets, share buttons, or third-party advertisement networks that collect player behavioral data for their own purposes. Any links to external resources within this Privacy Policy document are provided for informational purposes only and do not constitute an endorsement of those resources' data practices.
haka4 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. When material changes are made, we will:
Your continued use of the Platform following the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the changes, you must cease use of the Platform and request account closure before the effective date.
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data we hold about you, please contact our dedicated Data Protection team through any of the following channels:
We aim to respond to all privacy-related requests within 30 calendar days. For urgent matters, please use live chat and reference "Data Protection Request" at the start of your message.
Our support team is available 24/7 to assist with data access requests, consent withdrawals, or any other privacy concern. You can also review our full Terms & Conditions or visit our FAQ for quick answers.